Questions
Before you book
What people ask on the phone, and what they type into a search box before they ever pick it up — cost, worth, warranty, parts — answered here so the call can be about the appliance instead.
- Is this an independent shop, or an authorized service centre?
- Independent, and not an authorized service centre. No manufacturer appoints, vets, trains or supervises Dunecrest Cooking Service, and nothing here should be read as though one did. We name Wolf only to say which appliances we work on.
- What does a visit cost?
- Flat $80 diagnostic, credited toward the repair when you go ahead with it. You get a written estimate before any part is ordered or any labour is billed. There is no separate travel charge inside the 40-mile radius.
- Do you work on other brands?
- No. Wolf cooking equipment only — ranges, rangetops and cooktops, wall ovens, steam ovens, ventilation and built-in outdoor grills. If it is another badge we will tell you on the phone instead of taking the booking.
- Do you repair refrigerators or dishwashers?
- No. Cooking equipment is the whole of the trade here. Keeping it that narrow is why the van carries the parts that actually fit your appliance.
- Do you do heating, air conditioning or ductwork?
- No, none of it. No furnaces, no heat pumps, no air conditioning, and no duct installation, replacement or cleaning anywhere in the house. We repair the hood: its blower, its controls and the connection at the hood itself. If a duct run is why your kitchen will not clear we will say so, and then you want a sheet-metal contractor, not us.
- What should I have ready when I call?
- The model and serial number from the rating plate, and a plain description of what the appliance is doing. On most units the plate is on the frame behind the door, or under the control panel once it is opened.
- How soon can you come out?
- Usually within a few working days. Hours are Mon–Fri 8am–6pm · Sat 9am–4pm. We do not advertise overnight or emergency service, and we will not book a window we cannot keep.
- Are the parts genuine?
- Genuine OEM parts only. We quote the supplier's lead time rather than a promise, and if a part is on back order you hear that before you commit to the repair.
- What warranty do I get?
- 90 days on labour, 365 days on parts, genuine OEM parts only. The same fault returning inside the labour window is a free return visit.
- Why do you ask exactly when the fault started?
- Because the answer is often half the diagnosis. A board that went dark on a stormy afternoon, a burner that stopped catching after a boil-over and a blower that got louder over months are three different mechanisms, and knowing which one narrows the checks before we arrive.
- My hood is noisy but still pulls. Is that urgent?
- It is worth looking at. On this coast a rising growl from the blower is usually salt working on the bearings, and a bearing caught early is a far smaller job than a seized motor and a scorched winding.
- Do you have a workshop I can bring it to?
- No. Built-in cooking equipment is diagnosed and repaired in place, so there is no counter to visit and no street address published. We come to you across St. Johns County.
- Who actually turns up?
- The same technician who quotes the job. EPA Section 608 certified technicians, licensed and insured in the state of florida, no subcontractors.
- Is it worth repairing, or should I just replace it?
- Put the two figures side by side. Finished repairs here run $170 to $1,070; a comparable new appliance is $5,200 to $16,500 before delivery, fitting and any cabinetry it needs. Against that, one fault on an otherwise sound appliance is almost always worth putting right.
- What is the 50 per cent rule, and does it hold here?
- The rule says stop when a repair reaches half the price of replacing. On this equipment that line sits near $2,600, well above the top of our book, so it rarely ends a first repair. Where it bites is an old appliance wanting two or three expensive parts in one visit.
- Do you charge by the hour?
- No. $80 flat for the visit however long the diagnosis takes, credited to the repair. After it you get one written figure for the finished job — part, labour and warranty together — and it falls inside a band on the rates page. No hourly meter, no second call-out charge.
- Which part is the expensive one?
- The electronics. Control board or touch panel is the top band in the book at $420–$1,070, and on a range or a wall oven it is the part most likely to be killed by something outside the kitchen — a summer storm on the supply. Burner, igniter and door work sits well below it.
- What does the diagnostic actually buy me?
- Measurement instead of a guess: the fault traced at the appliance, the part identified, and a written figure for the finished repair before anything is ordered. If the honest answer is that the appliance is not worth the money, you get that answer too, and the $80 is all you have spent.
- How long should a range or wall oven last?
- Longer than most kitchens they sit in, in what the trade generally sees. Burners, grates and cast iron outlive everything. What retires one of these appliances is usually the electronics and the parts supply behind them, and on this coast salt and summer storms shorten that half, not the cooking side.
Still unanswered
Ask on the phone. If the answer is longer than a phone call it usually ends up as a field note.
Work · Neighbourhoods · Field notes · Repair or replace · Warranty